Capchek (“we,” “our,” or “us”) respects the privacy of buyers who use the Capchek Buyer Platform (“Platform”). This Privacy Policy explains how we collect, use, share, store, and protect your personal information when you use our Platform. By accessing or using the Platform, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our Platform services:

1.1 Information Provided by Brands

We receive buyer information from participating brands through secure integrations, including:

• Personal details: Name, mobile number, email address
• Order information: Order ID, product details, purchase date, order amount
• Delivery information: Delivery date, delivery status, shipping address

1.2 Information You Provide Directly

When you use the Platform, you may provide:

• Expectations: Your expectations before receiving the product
• Experiences: Your actual experience after receiving the product, including ratings and reviews
• Media content: Photos and videos of products you upload
• Support tickets: Details of issues you report, including descriptions, images, videos, and communications with brands

1.3 Automatically Collected Information

We may automatically collect technical and usage information, including:

• Device information: Device type, operating system, browser type
• Usage data: Pages viewed, features used, time spent on the Platform, interaction patterns
• Technical data: IP address, session information, access logs

2. How We Use Your Information

We use your information for the following purposes:

• Platform Services: To provide access to your orders, enable you to share expectations and experiences, and facilitate support ticket management
• Communication: To enable communication between you and brands for issue resolution through the ticketing system
• Analytics and Insights: To analyze buyer experiences, expectations, and feedback to generate insights that help brands improve their products and services
• Platform Improvement: To improve Platform features, functionality, performance, and user experience
• Security and Fraud Prevention: To protect the Platform from unauthorized access, security threats, fraudulent activity, and abuse
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests
• Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance

3. How We Share Your Information

3.1 With Brands

We share your expectations, experiences, ratings, images, videos, and support ticket details with the brand from which you purchased the product. This enables brands to understand customer needs, resolve issues, and improve their products and services.

3.2 With Service Providers

We work with trusted third-party service providers who help us operate the Platform, including:

• Email Service Providers: To facilitate communication between buyers and brands through ticket threading
• Cloud Storage Providers: To securely store data, files, images, and videos (such as AWS S3)
• Database Services: To store and manage buyer information (such as MongoDB Atlas)
• Analytics Tools: To generate insights and analytics for brands (such as Apache Superset)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 For Legal and Safety Reasons

We may disclose your information when we believe it is necessary to:

• Comply with applicable laws, regulations, legal processes, or enforceable government requests
• Enforce our Terms and Conditions, including investigating potential violations
• Detect, prevent, or address fraud, security issues, or technical problems
• Protect the rights, property, or safety of Capchek, our users, or the public

3.4 What We Do Not Do

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. Communication Records

All communications between buyers and brands through the Platform's ticketing system are recorded and stored by Capchek. These communication records may be submitted to law enforcement authorities, regulatory bodies, or courts when required by applicable law, legal process, or in connection with dispute resolution and investigations.

5. Data Storage and Security

5.1 Where We Store Your Data

• Databases: Buyer information is stored in secure databases hosted on MongoDB Atlas
• File Storage: Images, videos, and other files uploaded for tickets are stored securely in AWS S3

5.2 Security Measures

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Secure cloud infrastructure and backup systems

5.3 Limitations

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information only for as long as necessary to provide Platform services, fulfill the purposes described in this Privacy Policy, or as required by applicable laws and regulations. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Privacy Rights

Subject to applicable laws, you have the following rights:

• Right to Access: You can request access to the personal information we hold about you
• Right to Correction: You can request correction of inaccurate or incomplete information
• Right to Deletion: You can request deletion of your personal information, subject to legal and contractual obligations
• Right to Withdraw Consent: Where we rely on your consent, you can withdraw it at any time
• Right to Object: You can object to certain types of processing of your information

To exercise any of these rights, please contact us at support@capchek.com.

8. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect information about your use of the Platform, improve functionality, analyze usage patterns, and enhance user experience. You can control cookie preferences through your browser settings.

9. Third-Party Links

The Platform may contain links to third-party websites, services, or applications that are not owned or controlled by Capchek. This Privacy Policy does not apply to third-party sites.

10. International Data Transfers

Your information may be transferred to, stored, and processed in countries outside your country of residence. By using the Platform, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through Platform notifications or via email.

12. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu, India.

13. Contact Us

Email: support@capchek.com

Website: www.capchek.com

These Terms and Conditions (“Terms”) govern your access to and use of the Capchek Buyer Platform (“Platform”). By accessing or using the Platform, you agree to be bound by these Terms.

1. Definitions

• “Capchek,” “we,” “our,” or “us” refers to the Capchek platform, its owners, operators, and authorized representatives.
• “Buyer” or “you” refers to any individual who has purchased a product from a participating brand and uses the Platform.
• “Brand” refers to businesses that sell products supported by Capchek.
• “Platform” refers to the Capchek Buyer Platform, including all features, tools, and services.

2. Eligibility

The Platform is available only to buyers who have purchased a product from a participating brand supported by Capchek. You represent that you are a genuine purchaser and have the legal capacity to enter into binding agreements.

3. Platform Features and Services

• Order Information: View your order details for products from participating brands.
• Expectations and Experiences: Share expectations before delivery and experiences after receiving the product.
• Support Tickets: Raise, track, and manage support tickets related to your orders.

4. User Responsibilities

• Provide accurate, truthful, and honest details about your expectations and experiences.
• Upload only genuine photos and videos of products you have actually purchased.
• Use the Platform solely for legitimate purposes related to your purchases.
• Communicate respectfully when raising support tickets or interacting with brands.
• Maintain the confidentiality of any login credentials.

5. Prohibited Conduct

• Submit false, misleading, fraudulent, or harmful information.
• Upload images or videos that do not belong to you or misrepresent products.
• Impersonate another person or provide false identity information.
• Attempt to hack, damage, or disrupt the Platform.
• Upload files containing viruses or malicious code.
• Use the Platform for unlawful, abusive, or offensive purposes.

6. Communication with Brands

Communication between buyers and brands is facilitated via email threading. Capchek acts only as a communication channel and is not responsible for the content or outcomes of responses. All communications are recorded and may be provided to legal authorities if required by law.

7. Data Collection and Usage

Capchek collects buyer details, order information, expectations, experiences, feedback, and support ticket details. This information is used to provide Platform services, enable brand communication, and generate analytics. See our Privacy Policy for details.

8. Data Sharing

Your information may be shared with brands for issue resolution, with service providers that operate the Platform, and when required by law. We do not sell your information to third parties for marketing.

9. Intellectual Property

All rights in the Platform remain the property of Capchek. You retain ownership of content you submit, but grant Capchek a license to use, process, display, and analyze your content for Platform services.

10. Security

Capchek implements reasonable security measures but cannot guarantee absolute security. You use the Platform at your own risk.

11. Your Rights

You have the right to access, correct, and request deletion of your information. Contact support@capchek.com to exercise these rights.

12. Disclaimer of Warranties

The Platform is provided “as is” and “as available” without warranties of any kind.

13. Limitation of Liability

Capchek shall not be liable for indirect, incidental, consequential, or punitive damages. Total liability shall not exceed fees paid in the twelve months preceding the claim.

14. Indemnification

You agree to indemnify Capchek from claims arising from your use of the Platform, violation of these Terms, or false information you submit.

15. Termination

Capchek may suspend or terminate your access at any time for violations, fraudulent activity, security concerns, or operational reasons.

16. Modifications to Terms

Capchek may update these Terms. Continued use constitutes acceptance of updated Terms.

17. Governing Law

These Terms are governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu, India.

18. Force Majeure

Capchek shall not be liable for failures caused by events beyond its reasonable control.

19. Severability

If any provision is found invalid, the remaining provisions continue in full force.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Capchek.

21. Contact Information

Email: support@capchek.com

Website: www.capchek.com

Capchek (“we,” “our,” or “us”) respects the privacy of brands and brand administrators who use the Capchek Brand Platform (“Platform”). This Privacy Policy explains how we collect, use, share, store, and protect your information.

1. Information We Collect

1.1 Information You Provide Directly

• Brand details: Brand name, logo, website link, industry, business description
• Contact information: Support email address, phone number, business address
• Administrator details: Names, email addresses, and roles of brand administrators
• Account credentials: Login usernames, passwords, and authentication information
• Payment information: Billing details, payment methods, subscription preferences

1.2 Information from E-Commerce Integrations

• Product information: Product names, descriptions, categories, SKUs, images, prices
• Order details: Order IDs, dates, amounts, statuses
• Buyer information: Names, contact details, addresses of customers
• Delivery information: Delivery dates, shipping addresses, delivery statuses

1.3 Customer Experience Data

• Expectations, ratings and experiences submitted by buyers
• Media content: Photos and videos uploaded by buyers
• Support tickets: Issue descriptions, communications, images, and videos

1.4 Automatically Collected Information

• Device information, usage data, IP addresses, session information, and error logs

2. How We Use Your Information

• Platform Services: Brand analytics, product insights, buyer experiences, and ticket management
• Analytics and Insights: Actionable insights, reports, and recommendations
• Communication: Ticket resolution between brands and buyers
• Account Management: Account creation, identity verification, authentication
• Billing and Payments: Subscription fees, billing cycles, payment transactions
• Platform Improvement: Feature enhancement based on usage patterns
• Security: Protection from unauthorized access and fraud
• Legal Compliance: Compliance with applicable laws and regulations

3. How We Share Your Information

3.1 With Buyers

We share your brand name, logo, support email, and responses to support tickets with buyers for ticket resolution and communication.

3.2 With Service Providers

We work with trusted providers including email services, cloud hosting, database services, analytics tools, and payment processors. They are contractually obligated to protect your information.

3.3 For Legal and Safety Reasons

We may disclose information to comply with laws, enforce our Terms, detect fraud, or protect rights and safety.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of such changes.

3.5 What We Do Not Do

We do not sell, rent, or share your information with third parties for marketing purposes.

4. Communication Records

All communications through the ticketing system are recorded and may be submitted to law enforcement when required by law.

5. Data Storage and Security

Data is stored in MongoDB Atlas and AWS S3 with encryption, access controls, regular audits, and secure infrastructure. While we implement robust measures, no system is completely secure.

6. Data Retention

We retain information only as long as necessary for services, legal obligations, and dispute resolution.

7. Your Privacy Rights

• Right to Access, Correction, Deletion, Data Portability, Withdraw Consent, and Object
• Brand store details will be deleted within a defined notice period upon request, with a 3-month retention window for seamless reconnection.

Contact support@capchek.com to exercise your rights.

8. Buyer Data Responsibilities

You are responsible for obtaining all necessary consents from your buyers before sharing their information with Capchek.

9-11. Cookies, Third-Party Services, International Transfers

We use cookies for functionality and analytics. Third-party privacy policies apply to their services. Data may be transferred internationally with appropriate safeguards.

12. Changes to This Privacy Policy

Material changes will be communicated through Platform notifications or email.

13. Governing Law

Governed by the laws of India. Disputes subject to courts of Chennai, Tamil Nadu, India.

14. Contact Us

Email: support@capchek.com | Website: www.capchek.com

These Terms and Conditions (“Terms”) govern access to and use of the Capchek Brand Platform (“Platform”). By registering or using the Platform, you agree to be bound by these Terms.

1. Definitions

• “Capchek” refers to the platform, its owners, operators, affiliates, and authorized representatives.
• “Brand” refers to the business using the Platform, including authorized administrators.
• “Buyer” refers to customers who purchased products from participating brands.
• “Customer Experience Data” includes expectations, experiences, feedback, ratings, images, videos, and support tickets.

2. Eligibility

Available to authorized brand administrators of partnered businesses. You represent that you have legal authority to bind your organization.

3. Platform Features

• Analytics and Insights: Product-level insights, brand analytics, and reports
• Customer Experience Data: Buyer expectations, experiences, ratings, photos, and videos
• Ticket Management: View, track, and manage support tickets
• Order and Delivery Information: Monitor orders through secure integrations

4. Brand Responsibilities

• Provide accurate brand information
• Ensure only authorized administrators access the Platform
• Maintain credential security
• Use the Platform for legitimate business purposes only
• Respond promptly to buyer tickets
• Obtain necessary buyer consent for data sharing

5. Acceptable Use Policy

You must not misuse, disrupt, hack, share buyer data beyond permitted purposes, upload harmful content, reverse engineer, or use the Platform for unlawful purposes.

6. Data Collection and Usage

We collect brand details, product/order/buyer information, and customer experience data to provide services, facilitate communication, and generate insights. See our Privacy Policy for details.

7. Data Sharing

Data is shared with service providers, buyers for ticket resolution, and when required by law. We do not sell brand information for marketing.

8. Communication with Buyers

Capchek facilitates communication through email threading but is not responsible for content or outcomes. Disputes are between you and the buyer.

9. Intellectual Property

All Platform rights remain with Capchek. You retain ownership of your content but grant Capchek a license for Platform services.

10. Confidentiality

You agree not to disclose proprietary information obtained through the Platform.

11. Security

Capchek implements reasonable security measures. You are responsible for your account security.

12. Payments and Subscriptions

Certain features may require paid subscriptions. Payment terms are defined separately. Non-payment may result in suspension.

13. Third-Party Integrations

Capchek is not responsible for third-party service availability, policies, or actions.

14. Disclaimer of Warranties

The Platform is provided “as is” without warranties of any kind.

15. Limitation of Liability

Capchek shall not be liable for indirect, incidental, or consequential damages. Total liability shall not exceed fees paid in the preceding twelve months.

16. Indemnification

You agree to indemnify Capchek from claims arising from your use, violations, or disputes with buyers.

17. Termination

Capchek may suspend or terminate access for violations, misuse, non-payment, or as required by law. You may discontinue use with written notice.

18. Data Retention After Termination

Data is retained as necessary for legal obligations and dispute resolution. Request deletion via support.

19. Modifications to Terms

Material changes communicated through Platform notifications or email. Continued use constitutes acceptance.

20. Governing Law

Governed by the laws of India. Courts of Chennai, Tamil Nadu, India have exclusive jurisdiction.

21-25. Force Majeure, Severability, Entire Agreement, Assignment, Waiver

Standard legal provisions apply. Capchek is not liable for force majeure events. Invalid provisions are severable. These Terms constitute the entire agreement. Assignment requires Capchek consent. Failure to enforce is not a waiver.

26. Contact Information

Email: support@capchek.com | Website: www.capchek.com

By using the Capchek Brand Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.