See Capchek on a brand store?You're covered.

Before making a purchase, look for the Capchek badge or rating on the product page.

If you see Capchek, it means:

• The product has buyer experiences and decision making insights
• Experience are collected only from buyers who purchased directly from the brand
• You'll receive structured support if something goes wrong

This helps you shop with confidence.

What you Can See

• Product rating and buyer reactions
• Smart decision making insights
• Buyer expectations before purchase
• Buyer experiences after delivery
• How brands handled past concerns
• Spotlights - Buyer experience videos

Once your order is confirmed, you'll receive a message on WhatsApp, Email, and SMS.

In that message, we'll share a link where you can:

• ✅ Set your expectations for the product
• 📝 Share what you hope the product will deliver
• 🎯 Mention the problem you want it to solve

This helps us ensure you receive the right product for your needs. It also helps the brand better understand buyer expectations and improve their products.

You can track your order anytime from your Capchek buyer profile. Simply log in using the mobile number you used to place the order.

Inside your profile, you can:

• View your purchased products
• Check delivery status
• See order details
• Access support if needed

Everything related to your purchase is available in one place.

Once your product is delivered, You'll receive a link via WhatsApp, Email, and SMS to share your honest product experience.

You can also share your experience directly through the Capchek Buyer App.

• 💚 Tell us what you liked
• 👎 Share what didn't meet your expectations
• 📝 Explain if the product solved your problem
• 📸 Upload photos

Your honest feedback helps:

• Other buyers make better decisions
• Brands improve their products
• Ensure your concerns are addressed before your review goes public

If you're not happy with the product, you can raise a concern directly through Capchek.

After delivery, we'll send you an experience link via WhatsApp, Email, or SMS. In that link:

• You'll rate the product
• If you select 👎 (dislike), you'll get options to:
  • Share your experience
  • Connect with the brand for support

If you want the issue to be resolved, simply choose to connect with the brand.

Didn't Receive or Miss the Link?

You can also log in to your Capchek profile. Go to the Support tab, where all your Capchek Assured brand orders are listed. Find your order and raise your concern directly from there.

We ensure the brand responds and addresses your issue.

You can raise a concern directly from the Capchek Buyer Application.

Follow these simple steps:

• Open the Capchek Buyer App
• Go to the Support tab
• Select the order you need help with
• Choose the issue category
• Describe your issue clearly
• Upload a photo (if required) for validation
• Submit

That's it - your support ticket is created.

What Happens Next?

• We connect you with the brand to solve your concern
• Once the brand responds, you'll receive updates via WhatsApp, SMS, and Email
• You can track your ticket status anytime in the app

Simple. Structured. Transparent.

Once your concern is resolved, we'll invite you to share your final experience.

You can:

• Share how the issue was handled
• Tell us if the solution met your expectations
• Update your product experience honestly

Your final feedback helps other buyers understand not just the product - but how the brand responds when something goes wrong.

Why This Matters

Real trust is built through resolution. Your updated experience becomes part of the product's rating and helps future buyers make informed decisions.